Excel in Customer Service

I attended a course about customer service excellence recently. This is not exactly a CG related article but I thought it might be useful to some. =) So, I'm here to share...When dealing with challenging customers, first, Deal with your feelings.We…

Facebook Share

Hey!Yay, I've just added a Facebook Share button at the top right corner of each post.This will allow you to share content right here from ronald-fong.com to your Facebook walls!From the pop-up window, you may choose the thumbnails you want…